Optimize Customer Experience with Behavioral Insights

Today’s happiest customers will become valuable ambassadors tomorrow. But how can you build such valuable relationships with your customers, quickly and efficiently? That’s where Behavioral Customer Experience comes in.

Why do your customers do what they do? What forms the basis of their perception of your brand? How will they react to a new product, campaign or a new pricing strategy? How can you build and leverage relationships with customers, systematically?

Our Behavioral Customer Experience (BCX) group gets to the bottom of questions like these by marrying Behavioral Economics with expertise in Customer Experience. We help you identify how and why your customers experience and respond to your organization the way they do – for example, to your order forms, product, web shop or contact with your support hotline. Based on these insights, the team develops solutions that systematically address the most important drivers behind your customers’ behavior – today and in the future.

With BCX, the road to optimizing your CX is smart and systematic. How we work:

  • Scientifically-grounded: We translate insights from the behavioral sciences to be useful for you, and supplement these with context-specific data – all to uncover your customers’ true wants and needs.
  • Innovative: With you, we develop solutions that systematically address the most important drivers behind your customers’ behavior – to efficiently and sustainably improve customer satisfaction and behavior.
  • Evidence-based: With carefully-designed experiments, we generate reliable predictions of your customer reactions to new products, programs and prototypes.

Let us show you how you can achieve the customer experience edge against your competitors! We are here for you: 044 849 29 29 or eMail.