Why do your customers do what they do? What forms the basis of their perception of your brand? How will they react to a new product, campaign or a new pricing strategy? How can you build and leverage relationships with customers, systematically?
Our Behavioral Customer Experience (BCX) group gets to the bottom of questions like these by marrying Behavioral Economics with expertise in Customer Experience. We help you identify how and why your customers experience and respond to your organization the way they do – for example, to your order forms, product, web shop or contact with your support hotline. Based on these insights, the team develops solutions that systematically address the most important drivers behind your customers’ behavior – today and in the future.
With BCX, the road to optimizing your CX is smart and systematic. How we work:
Let us show you how you can achieve the customer experience edge against your competitors! We are here for you: 044 849 29 29 or eMail.