Collections might just be the most rewarding field to work in for a product designer or behavioral economist. Elizabeth Immer explains why and reports on how the Ergonomen-guided overhaul of Swisscom’s collection policy led to savings of more than CHF 8 million in the first 2 years.
Das Neuste aus Ergonomien. Wir berichten regelmässig über die wichtigsten Entwicklungen und Trends aus den Bereichen Usability, User Experience, Customer Experience und Verhaltensökonomie. Bleiben Sie am Ball!
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