We make it clear

Usability testing, user-centered design, user experience, manuals and training: in our work, the user is in the focus. We introduce the user's point of view in the development of your product, business model and end-to-end customer journey to achieve for you a shorter development time and a higher return on investment through optimized user acceptance.

 

Usability Evaluation

We test and optimize usability

Witness what your users experience in our usability lab; our experts' review is your takeaway.

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Manuals, Training, eLearning

Let us explain it to your users

Software, hardware or services: we explain it all, while focusing on what is relevant - clear and to the point. 

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User Centered Design

A collaborative process at the Ergonomen

We support your project from the very first ideas, through requirements analysis and usability testing, to the final product. 

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Lean UX

Create great products

Product management, user research skills or UX-design resources - we coach and support.

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User Experience and Emotion

We design your customer interactions

A positive end-to-end user experience is the key to customer satisfaction. Satisfied customers share their experiences. 

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Communication and Impact

Design messages that come across

Products, flyers, manuals: we use eye-tracking and our visalyser test to measure the perceivability and comprehensibility.

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Blog

Welcome to the team, Philipp

Dr. Philipp Baumann holds a doctoral degree in psychology from the University of Bern and a Swiss federally-recognized diploma in computer science from the IFA. Philipp’s areas of expertise include the design and evaluation of socio-technical systems, quality development, and eye tracking methods.

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Hackathon - Tourist Office 3.0

Technische Störung Telefon

Seit gestern 29. Juni sind wir telefonisch nur unter der Nummer 044 849 29 20 erreichbar. 

Sie können Ihre Frage auch an unsere allgemeine E-Mailadresse richten; wir rufen SIe umgehend zurück.

MAKE Open Tourism Data Hackdays: 27. & 28. Oktober 2017

Abenteuer, Reisen, Ferien, Urlaub – Wörter, die unsere Herzen höher schlagen lassen. Aus diesem Grund freuen wir uns besonders, hiermit die MAKE Open Tourism Data Hackdays 2017 ankünden zu können, welche im Rahmen des vom Bund geförderten INNOTOUR-Projekts “Tourist Office 3.0” durchgeführt werden.

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Quotes

«The Ergonomen have an excelellent understanding of the end-customer' s point of view. I highly appreciate their independant, uncomplicated and professional approach to collaborating. »

Karl Thoma Customer Experience Design – Swisscom (Schweiz) AG

«All training participants appreciated the workshop design with all kinds of activities and exercises and the E2E process and system «games». »

Jochen Weisser Projektleiter, F. Hoffmann-La Roche AG

Our clients