We make it clear

Usability testing, user-centered design, user experience, manuals and training: in our work, the user is in the focus. We introduce the user's point of view in the development of your product, business model and end-to-end customer journey to achieve for you a shorter development time and a higher return on investment through optimized user acceptance.    

Usability Evaluation

We test and optimize usability

Witness what your users experience in our usability lab; our experts' review is your takeaway.

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Manuals, Training, eLearning

Let us explain it to your users

Software, hardware or services: we explain it all, while focusing on what is relevant - clear and to the point. 

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User Centered Design

A collaborative process at the Ergonomen

We support your project from the very first ideas, through requirements analysis and usability testing, to the final product. 

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System Ergonomics

Complex systems and Medical Devices

With human factors integration, the users' roles in complex technical systems are clearly defined. 

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User Experience and Emotion

We design your customer interactions

A positive end-to-end user experience is the key to customer satisfaction. Satisfied customers share their experiences. 

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Communication and Impact

Design messages that come across

Products, flyers, manuals: we use eye-tracking and our visalyser test to measure the perceivability and comprehensibility.

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M wie Marketing-Blahblah

Müllers kleines ABC (Netzwoche 11, 2016):M wie Marketing-Blahblah ist nicht wirklich nützlich, wenn es darum geht, den Kunden von der Qualität eines Produkts oder einer Dienstleistung zu überzeugen. Einsichten aus der Usability-Perspektive in der Juni-Ausgabe Nr. 11 der Netzwoche.


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A wie Autokorrektur

Müllers kleines ABC (Netzwoche 9, 2016): A wie Autokorrektur: Da hat ein Automat eingegriffen, wenn vom Chef etwa unverblümt bessere Verhütung, statt besserer Vergütung gefordert wird. Es wird kurzerhand die Siam-Katze zerschlissen - statt der SIM-Karte. Mehr dazu in der Mai-Kolumne in der Netzwoche Nr. 9.  


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«The workshop for the Artworks Change Coordinators was very successful. We all enjoy it very much! Big congratulations to you! Your material and your concept were very good.»

Sébastien Langlois-Berthelot Trainer, F. Hoffmann-La Roche AG

«I can recommend The Ergonomen Usability AG to everyone: they convinced us with their professional know-how and an incredible flexibility.»

Olivier Odermatt Senior Project / Productmanager, Jobup AG

Our clients