Challenge and goal
Electric motors are omnipresent: cable cars, lifts, tunnel fans, machines in manufacturing and much more are electrically driven. KETAG's core business is the testing, inspection, maintenance and replacement of such electric motors. The order clarification usually takes place directly on site or by telephone. This is time-consuming and resource-intensive. KETAG has therefore developed an app in collaboration with the FHNW to identify the electric motors by means of the type plates. Customers on site scan the nameplates with the app and transmit the specifications to KETAG. If a motor needs to be replaced, the app immediately suggests a suitable replacement. The Ergonomen tested the marketability of the new app and helped KETAG to reduce the market launch risk.