A good knowledge base is easy to access and intuitive to use. Yet in practice, few dare to keep things concise. Too much text makes it harder for readers to quickly find the information they need. And maintaining the documentation becomes a time-consuming task. The solution: information mapping combined with a user-centered approach.
Das Neuste aus Ergonomien. Wir berichten regelmässig über die wichtigsten Entwicklungen und Trends aus den Bereichen Usability, User Experience, Customer Experience und Verhaltensökonomie. Bleiben Sie am Ball!
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