... and why Accessibility matters to us all. On September 28, our Ergonomen team joined the foundation Access for All for a two-hour training on the European Accessibility Act (EAA). We left not only with more knowledge, but also with a deeper sense of why digital accessibility is essential for society as a whole.
One of the first takeaways: accessibility is not only about people with permanent disabilities. It’s also about everyday situations. Poor lighting, a noisy environment, a broken arm, or even temporary fatigue – suddenly accessibility becomes relevant for each of us.
Accessibility means inclusion. It’s about fairness, but also about convenience. A clearly labeled button may be vital for a blind person, but it also saves time for a busy parent juggling kids and groceries.
The EAA requires companies to make digital products and services accessible. What stood out for us: while every EU member state applies its own rules and emphasis, the message is consistent across the board – digital offers must be usable by everyone.
Even though Switzerland isn’t part of the EU, it is aligning with these standards. Starting in 2027, with a revision of the Disability Discrimination Act, digital accessibility will become a stronger requirement here too. That means: those who prepare now will be ahead of the game later.
For us, accessibility is not a “box to tick.” It’s a mindset. It starts at the very beginning of projects – in requirements, design, writing, and testing. Because in the end, it’s not about technical checklists; it’s about people being able to participate without barriers.
And there’s another strong reason: accessibility grows the market. When digital services are inclusive, they reach more people – not only those with disabilities, but everyone who values simple, clear, and reliable solutions. In other words: accessibility is not a cost, but an investment in reach, customer satisfaction, and future growth.
The two hours with Access for All were intense, inspiring, and at times even fun – thanks to interactive quizzes and lively discussions. We learned a lot, but more importantly, we felt it: accessibility makes the digital world more human.
We’ll carry that energy into our projects. Because accessibility benefits everyone, harms no one – and makes the world a fairer place.
Owner, Expert Consultant
Dr. Christopher H. Müller, founder and owner of Ergonomen Usability AG, earned his PhD from the Institute for Hygiene and Applied Physiology at ETH Zurich. With over 22 years of experience, he is an expert in usability and user experience. His strong sense of empathy allows him to quickly understand the needs and perspectives of his clients. With creativity and courage, he supports his clients in their digitalization projects and the optimization of products, services, and processes. He takes a practical approach, developing tailored solutions that can be effectively implemented. Dr. Christopher H. Müller is a columnist for Netzwoche. He also serves as a board member for the Zugang für alle Foundation, and is a member of two Swico advisory boards and co-president of the Regional Conference Nördlich Lägern.
Senior UX/UI Designer
Pascal brings over 20 years of experience in designing and developing digital products. His focus is on clearly structured user interfaces and user-centered solutions that are both intuitive and visually engaging. With a strong sense for user needs and a keen eye for what truly matters, he creates concepts that are convincing both functionally and emotionally. Pascal thrives where UX strategy, interface design, and real user needs come together—ideally in dialogue with interdisciplinary teams and with plenty of room for great ideas.
