What does the future of digital health look like? That’s exactly the question the Digital Health Center (dhc) Bülach is dedicated to exploring— and we, the Ergonomen, are now part of this network. With our expertise in usability and human-centered design in healthcare, we bring a crucial perspective: making digital innovations truly successful by ensuring they are understandable and usable for doctors, nurses, and patients alike.
The dhc Bülach positions itself as an innovation and competence platform for the digital transformation of healthcare. It is a unique hub where hospitals, research institutions, start-ups, and companies from the region—and far beyond—come together. The goal is to develop new solutions for medicine and care that are not only technologically advanced but also practical and scalable.
The focus lies on:
Practical development: Ideas are not created in an ivory tower but tested and refined directly with users.
Interdisciplinary exchange: Medicine, nursing, IT, research, and industry come together to learn from each other and create synergies.
Transferring research into practice: Scientific findings are systematically translated into products and services that deliver immediate, tangible value for patients, healthcare professionals, and institutions.
Thanks to its strong network and local anchoring in Bülach, the dhc unfolds far-reaching opportunities: it connects local healthcare stakeholders with international players, creates visibility for innovations, and provides a stage for pilot projects that resonate well beyond the region.
For more than 15 years, we at Ergonomen have been working at the intersection of technology, users, and organizations—across many industries, including healthcare. Our experience shows:
Digital medical products, hospital software, or patient apps only realize their full potential when they are user-friendly, safe, and intuitive.
Real value—for both medical quality and system efficiency—emerges only when healthcare professionals, patients, and institutions understand, accept, and enjoy using these solutions.
Our expertise that we bring into the dhc includes:
UX Design: Designing digital products that are easy to understand, visually clear, and functionally convincing.
User Research: Systematically capturing the needs and real-life workflows of doctors, nurses, patients, and relatives.
Usability Testing: Testing early on whether systems work in daily practice—and deriving concrete improvements.
Human Factors Engineering: Considering safety-critical aspects such as error tolerance, cognitive load, and working environments.
In short: we ensure that digital innovations not only function but are also effective, safe, and embraced by their users.
Membership in the dhc Bülach opens up diverse opportunities for us as Ergonomen:
Dialogue with healthcare organizations, start-ups, and technology partners: Ensuring that UX and human-factors perspectives are embedded in development projects from the start.
Impulses for research and development: Bringing in our many years of project experience and building bridges between academic findings and practical application.
Collaboration on concrete solutions: Contributing to cooperative projects and pilots that successfully bring digital products and processes into real-world healthcare.
The dhc Bülach is not just a meeting point—it is a catalyst for innovation. It enables ideas to emerge locally in Bülach while simultaneously gaining international relevance.
We are convinced: Future-proof healthcare solutions can only emerge through dialogue—between users, developers, and researchers.
By participating in the dhc Bülach, we are making a concrete contribution to shaping the digital transformation of healthcare to be human-centered, practical, and sustainable.
Because the best technology is the one that people understand, accept, and use successfully.
Consultant
Wiebke brings not only extensive experience as a usability and UX consultant – she also has a talent for making complex content easy to understand. Her strength lies in aligning user needs with business goals and managing projects from start to finish. She has a strong interest in user research and holistic digitalization, a keen eye for compelling and consistent design, many years of experience in workshop facilitation and concept development, and in-depth knowledge of behavioral economics and impact optimization.
Owner, Expert Consultant
Dr. Christopher H. Müller, founder and owner of Ergonomen Usability AG, earned his PhD from the Institute for Hygiene and Applied Physiology at ETH Zurich. With over 22 years of experience, he is an expert in usability and user experience. His strong sense of empathy allows him to quickly understand the needs and perspectives of his clients. With creativity and courage, he supports his clients in their digitalization projects and the optimization of products, services, and processes. He takes a practical approach, developing tailored solutions that can be effectively implemented. Dr. Christopher H. Müller is a columnist for Netzwoche. He also serves as a board member for the Zugang für alle Foundation, and is a member of two Swico advisory boards and co-president of the Regional Conference Nördlich Lägern.
